IN CASE OF DAMAGE
If an item is received in a damaged
condition, Please contact customer service. We are here to help. Damaged
items must be reported to the carrier at the time of delivery.
If you pay by charge card, your account is
charged just before shipping on in stock items. Custom made and special
order items are charged to your account when the order is taken as
payment in advance is required on these items.
Ordering by Fax
FAX NUMBER: 815-722-2169
If possible, use order form. Fill in
form completely for all orders.
Type or print using black ink,
preferably a felt tip pen.
Send your fax number and address
including country with all communications.
Payment: Include VISA, MasterCard,
or American Express number and expiration date.
USA 48 States:
A 10% shipping, handling and
insurance charge is added to each order. There is a $7.50 minimum
and a $30 maximum for orders shipped via UPS Ground service. UPS
Air Service & Federal Express are available, additional
Alaska, Hawaii, Puerto Rico:
FOREIGN SHIPMENTS (Including Canada)
Post Office Surface, Post Office Air
Mail and UPS Surface Canada:
A 5% Foreign documentation charge
($7.50 minimum, $30 maximum) plus the actual charges for Air or
Surface are added to each order. Shipping charges must be paid in
advance. Please inquire for estimated charges. The customer is
responsible for duties and taxes upon delivery.
Air Freight Prepaid: A 5% Foreign
documentation charge ($7.50 min., $30 maximum) is added to each
order. Duties and taxes are paid by you upon delivery. Air freight
charges must be prepaid.
We cannot ship exhaust systems or cut
pile carpets by Post Office. Some foreign shipments may have to go
by dimensional weight.
EXCHANGES OR RETURNS
All returns or exchanges must be authorized
by Customer Service before sending product back. Call Us - We are
here to help.
Items can be returned within 30 days from
the date of receipt for exchange or refund.
All returned items must be unused and in
Return the item to us postpaid.
You must include a copy of your invoice
with a complete explanation of the problem.